At our company serving Greenville, SC, Asheville, NC, and the surrounding areas, we value customer service more than anything. We aim to make all our projects a white glove experience for our clients during every commercial security system and smart home installation. Don’t take our word for it; below we’ve highlighted some of their feedback so you can hear it straight from them.
Good afternoon,
Was just hoping that you can pass along my sincere thanks and appreciation for the Fusion AV team that supports my areas. Rob Neilsen has always been very responsive and supportive of our requests - always is willing to help.
I also wanted to pass along that last week we had something come up in one of our rooms late in the day on a Friday. We had an important meeting the following Monday. I reached out to Rob and Andy Croston. Andy worked us into his Monday morning schedule to come out and troubleshoot our issue. He needed some code to fix the issue - we were able to get the code and Andy came back out after he finished a different project in the area. He of course fixed it! He is very professional and a pleasure to work with.
It is this type of responsiveness and care for customers that creates partnerships. We truly appreciate the team for making this happen. Please pass this along to the Fusion management team - the team should be commended for a job well done….
- Carey
"Great team and a great resource for solving very particular and demanding commercial (& government) client requirements. Top notch communication, installations, and systems integration (and training!) by AJaye, Andy, and the rest of the crew with all stakeholders. Well done!"
-Peter L
"I just wanted to take a moment to let you know that your technician, Mike (sorry... I didn't get his last name), did a good job with my service call yesterday.
He arrived on time, quickly identified and resolved the problem, and took time to answer all the questions I had. He was courteous, personable, and professional throughout his visit. He is an asset to your team.
Thanks for all your help. I will certainly consider using Fusion for A/V service in the future should the need arise."
- Russ
"Dave came out for his annual Fusion visit to my home today and I just want to let you know how exceptional the service was. From my phone call and scheduling with Michael to the execution of what I needed done, everything was top notch. The team that you guys have built is exceptional. Fusion is a company to be proud of and I highly recommend you guys."
- Scott R.
"I just wanted to thank you and especially your technicians for all their efforts to install and set up my Audio / Video systems. Your entire team could not have been more professional, personable, and skilled at their jobs. Given all the trades we have had to deal with during our home construction, I would rate your team as the very best for overall quality and our personal experience. I will certainly recommend Fusion to anyone looking for these solutions."
- Brad K.
"Would like to take this opportunity to give a word of thanks to both Paolo and Sam for their professionalism and the work performed. We will recommend Fusion anytime."
- Jim D.
"Wonderful service, problem resolved with minimum disruption! Happy Thanksgiving!!"
- B.W.
"Thanks for the super service from your Fusion team!"
- Semper Fidelis, Major General Thomas Wilkerson
"Fusion is unequivocally the best AV vendor I have worked with at Hubbell Lighting. The quick response, creative solutions and excellent workmanship are unparalleled. "
- H.H.
"Mike has been very helpful. He has fixed the mess left by the original installation company and has always been professional and solved the problem. I will continue to use Fusion. Wish I had known about you when building my house!"
- Ed M.
"Responsive, on-time, thorough – you deliver what you promise."
- T. Power
"The event was a success. The TV is wonderful and your team did a spectacular job! We are very pleased with the work and the response time. We try not to do everything at the last minute, but you guys allowed us to really pull off a win. Thank you and we look forward to working with you in the future."
- H. Brown
"I have been a client of Fusion Audio Video for a number of years now. What a gift to The Upstate I have found Fusion to be. The quality of their equipment, and the professional way they conduct business sets the standard in the High End Audio and Video business, in my opinion. I recommend for everyone to give them an opportunity to at least give you a proposal for your next entertainment project."
- Robin Newton, Diamonds Choice, Inc.
"As a side----John and your team are great to work with….very helpful….reinforces why we picked Fusion "
- Christopher W. Davis
"The good folks at FusionAV have been serving all of my home electronic needs since 2011. They’ve done a wide variety of projects, from simply installing a single TV to building my entire system. Most recently, they converted our home system from Crestron to elan g!. I was very impressed with the design process, the timeliness of the project and the overall quality of the new system…..even my wife finds it easy to use! No matter the project size, FusionAV has delivered a high quality solution at a fair price. They also provide fantastic support for the inevitable issues that arise in a complicated system. I like working with FusionAV because of their deep expertise, their responsiveness, and their willingness to stand behind their work. "
- Robert Clement
"Keith, My plan was to write you (unsolicited) first thing this morning, but I got called into a meeting and didn't have time. I've only had a short while to experiment with the system itself. (I also had to work last night.) So far that has performed wonderfully, but I'll give you a fuller report after a weekend of usage. What I wanted to write you about this morning is the absolute professionalism of David and John. They arrived promptly and got to work right on time. They were cheerful and polite, and had a plan that they carried out efficiently. They demonstrated flexibility in solving unexpected problems (such as narrow access to the attic space) and finished with an excellent tutorial on how to use the system. Their method of working was such that there was no remnant of anything (other than the system itself) in the room after they finished -- no drill dust, no packaging, no footprints, etc. They were remarkably professional in every way. Again, I'm really planning on putting the system itself through its paces this weekend, but I would absolutely not hesitate to hire Fusion again and to recommend you to friends."
- Cheers, Kevin
"Mike and David, I would like to say that I have been doing business with Fusion for the last seven years and have been very pleased with the Company, the people who work with the company, and the level of expertise of the team. They have been GREAT! The installation team was great and helpful as questions and lack of our knowledge was experienced. They were patient and helpful to my wife and I in explaining all the equipment and the operations of it. We are not technical in the understanding of this technology and were made to feel very comfortable with our lack of knowledge of the technical ability. Thanks so much for your help and patience in working with us and a GREAT Product! We are enjoying are TV’S , Music, Security, and comfort of using the technology."
- Norman and Karen Malo
"Outstanding customer service and technical expertise."
- Bill
"Really appreciate the great customer service from the Fusion Team. Although I went to great lengths to build my wife her dream home and the house has an amazing kitchen, great room, library, master bath, and wine room, she claims the best feature is the whole home audio system Fusion installed :-) "
- Pete
"Steve is the best! I have worked with him for almost three years now. He is my go to guy. I trust his work, recommendations, thoughtfulness and commitment to my family's complete satisfaction and integrity. "
- Cleve
"I am a customer of Fusion Audio and Video and this company is great to work with. I have dealt with Michael and his on-site technician Sam. Both of these guys are great to work with and Sam really knows his technical expertise in the audio/video field. I would highly recommend this company to anyone looking for a great audio/video service. "
- Rusty Pulliam Asheville, N.C.
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