Most issues are resolved quickly through remote diagnostics. Our team identifies the problem and resolves it or guides you through the fix.
24/7/365 Support and Service Plans
Proactive care for homes and businesses
Technology works best when it is maintained, monitored, and supported by a team that knows your system. Fusion’s service plans offer clear communication, faster response times, and priority care for both residential and commercial clients. Our philosophy is grounded in responsibility.
How We Support You
We take ownership of the systems we deliver and support them for the long term.
Remote Support
On Site Service
If an in person visit is needed, we schedule promptly and arrive prepared.
System Monitoring
For clients enrolled in monitored plans, we track device health and performance to address issues before they disrupt your home or business.
24/7/365 Coverage for Premium Plans
Urgent support is available around the clock for clients on eligible plans.
Our Support Plans
Basic Support
- 24/7/365 Remote Support
- OvrC Connect Access
- 5% Discounted Labor Rate
Essential Support
- 24/7/365 Remote Support
- OvrC Connect Access
- 7.5% Discounted Labor Rate
- 15 Minutes After-Hours Support
- Annual Technology Review
- 1 Preventative Maintenance Visit
Proactive+ Support
- 24/7/365 Remote Support
- OvrC Connect Access
- 10% Discounted Labor Rate
- 30 Minutes After-Hours Support
- Annual Technology Review
- 1 Preventative Maintenance Visit
- 2 Service or Site Preparation Visits per Year
- Priority Scheduling (Within 48 Hours)
VIP Support
- 24/7/365 Remote Support
- OvrC Connect Access
- 15% Discounted Labor Rate
- 60 Minutes After-Hours Support
- Annual Technology Review
- 2 Preventative Maintenance Visits
- 6 Service or Site Preparation Visits per Year
- White Glove Warranty Facilitation
- Surveillance Footage Retrieval
- Priority Scheduling (Within 24 Hours)