Experience the Ease of Smart Home Living with Professional Support

Creating the smart home of your dreams lets you enjoy unrivaled ease of living and ultimate entertainment while enhancing your home’s aesthetics. It’s a change in lifestyle that’s hard to imagine until experienced. And, like all technology, it’s transforming at an incredible pace. 

In our recent history, it took 66 years from the Wright Brothers’ first flight to the first landing on the moon. Mobile phones were created in the 70s, and the first smartphone was produced only two decades later. 

The technology incorporated into your smart home is no different, advancing in record time. Because of this, it requires regular updates to keep your home secure and operating at its peak. And that’s where Fusion Audio + Video’s preferred service plans come into play. 

Let’s explore what these plans offer homeowners in Greenville, SC.

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At Your Service

As a full-service home automation and technology integrator, we understand the need for customized solutions that align with your lifestyle, whether a home or business. We also know that reliability is the key to the effortless living automated technology brings. 

To that end, we’ve developed a dedicated service department with skilled technicians ready to optimize your systems, minimize downtime, and catch any glitches before you even know they exist. They stay abreast of critical updates and install them as soon as they are available.

To support our clients and ensure a world-class technology experience, we offer four support plans. As these plans progress, so do the benefits, discounts, and priority scheduling. 

Basic, Essential, Proactive +, and VIP

All our plans come with a 1 to 2-year warranty and third-party 24/7/365 AV remote support. Fusion Business Hours remote support ranges from 15 minutes for Basic plan subscribers to unlimited remote support for VIP plan subscribers. Starting at the Essential plan, clients also receive an annual technology assessment and a preventative maintenance visit. 

All plans include OvrC Connect, a mobile app that enables homeowners and administrators to troubleshoot common issues and independently manage their network. From simple rebooting of devices, which often fixes errors, to monitoring all activity, a sense of ownership and control ensures confidence in your smart home or business’s ability to perform optimally. 

Proactive + and VIP plan subscribers receive luxury support that ranges from site preparation visits and equipment discounts to same day on-site service for VIP members.** 

Remote & On-Site Support

Remote support is essential to the continued peak performance of your smart home. It enables a qualified third-party company or our technology experts to keep a continual watch over your connected devices. Should a disruption occur, they can spot it immediately and often fix the issue remotely before you experience any type of interference.

Priority scheduling is also a plan benefit. When on-site service is required, discounted labor rates range from 5% to 15% off. Whether you choose Basic to advanced VIP support, knowing automation and AV experts are available when you need them offers tremendous peace of mind. 

To learn more about Fusion Audio & Video’s preferred service plans or to schedule a consultation, contact Fusion Audio & Video today.

*Additional rates may apply for properties outside our immediate service area.

**Not available for Remote Support Plans.