Service Plans
Preferred Support Plans
The Fusion Audio + Video Difference
The completion of your project is just the beginning of your experience with your system. Technology is ever-evolving, and we believe that outstanding service and support are the foundation of a world-class technology experience. Without a plan, support is provided based on availability during our regular business hours. If an issue is unable to be quickly resolved remotely, an on-site service call will be scheduled based on availability and billed at our standard rate. Our tiered support plans are built to address the priorities of your system, allowing for coverage in the ways that matter the most to you.
Fusion Connect
A mobile app with customizable commands that allows users to independently power cycle connected devices.
Annual Tech Reviews
We audit and maintain your automation systems through an annual on-site check up to proactively resolve issues and ensure a reliable system.
Priority Scheduling
Enjoy the luxury of priority service with same or next-day scheduling for faster support and peace of mind.
Annual System Updates
Rest assured that the performance, stability and efficiency of your system is always up to date and void of potential security flaws.
Preventative System Monitoring
Our remote monitoring staff ensures your system is always running smoothly and resolves potential problems before they happen.
24/7 Support
Our people are your people, no matter the time or day. We make sure you receive the best value and support around the clock.
Our Support Plans
Basic Support
- 24/7/365 Remote Support
- OvrC Connect Access
- 5% Discounted Labor Rate
$75/month
Essential Support
- 24/7/365 Remote Support
- OvrC Connect Access
- 7.5% Discounted Labor Rate
- 15 Minutes After-Hours Support
- Annual Technology Review
- 1 Preventative Maintenance Visit
$150/month
Proactive+ Support
- 24/7/365 Remote Support
- OvrC Connect Access
- 10% Discounted Labor Rate
- 30 Minutes After-Hours Support
- Annual Technology Review
- 1 Preventative Maintenance Visit
- 2 Service or Site Preparation Visits per Year
- Priority Scheduling (Within 48 Hours)
$350/month
VIP Support
- 24/7/365 Remote Support
- OvrC Connect Access
- 15% Discounted Labor Rate
- 60 Minutes After-Hours Support
- Annual Technology Review
- 2 Preventative Maintenance Visits
- 6 Service or Site Preparation Visits per Year
- White Glove Warranty Facilitation
- Surveillance Footage Retrieval
- Priority Scheduling (Within 24 Hours)
$750/month