Preferred Support Plans
The completion of your project is just the beginning of your experience with your system. Technology is ever-evolving, and we believe that outstanding service and support are the foundation of a world-class technology experience. Without a plan, support is provided based on availability during our regular business hours. If an issue is unable to be quickly resolved remotely, an on-site service call will be scheduled based on availability and billed at our standard rate. Our tiered support plans are built to address the priorities of your system, allowing for coverage in the ways that matter the most to you.
The Fusion Audio + Video Difference
Fusion Connect
A mobile app with customizable commands that allows users to independently power cycle connected devices.
Annual Tech Reviews
We audit and maintain your automation systems through an annual on-site check up to proactively resolve issues and ensure a reliable system.
Priority Scheduling
Enjoy the luxury of priority service with same or next-day scheduling for faster support and peace of mind.
Annual System Updates
Rest assured that the performance, stability and efficiency of your system is always up to date and void of potential security flaws.
Preventative System Monitoring
Our remote monitoring staff ensures your system is always running smoothly and resolves potential problems before they happen.
24/7 Support
Our people are your people, no matter the time or day. We make sure you receive the best value and support around the clock.
Four Plans Based on Your Needs
Fill out my online form.
Fill out my online form.
Fill out my online form.
Fill out my online form.
Basic
$75
per month i
1 year Labor Warranty
Priority Scheduling
15 minutes Fusion Business Hours Remote Support
24/7/365 AV Remote Support (Third Party)
Fusion Connect
5% Discounted Labor Rate
1 year Labor Warranty
Priority Scheduling
15 minutes Fusion Business Hours Remote Support
24/7/365 AV Remote Support (Third Party)
Fusion Connect
5% Discounted Labor Rate
Essential
$150
per month i
1 year Labor Warranty
Priority Scheduling
30 minutes Fusion Business Hours Remote Support
24/7/365 AV Remote Support (Third Party)
Fusion Connect
7.5% Discounted Labor Rate
Monthly Network Update
15 minutes Fusion After-hours Remote Support
Annual Technology Review
1 Preventative Maintenance Visit
1 year Labor Warranty
Priority Scheduling
30 minutes Fusion Business Hours Remote Support
24/7/365 AV Remote Support (Third Party)
Fusion Connect
7.5% Discounted Labor Rate
Monthly Network Update
15 minutes Fusion After-hours Remote Support
Annual Technology Review
1 Preventative Maintenance Visit
Proactive +
$350
per month i
1 year Labor Warranty
48 hrs Priority Scheduling
60 minutes Fusion Business Hours Remote Support
24/7/365 AV Remote Support (Third Party)
Fusion Connect
10% Discounted Labor Rate
Monthly Network Update
30 minutes Fusion After-hours Remote Support
Annual Technology Review
1 Preventative Maintenance Visit
2 / year Included Service or Site Preparation Visit
3% Equipment Discount
1 year Labor Warranty
48 hrs Priority Scheduling
60 minutes Fusion Business Hours Remote Support
24/7/365 AV Remote Support (Third Party)
Fusion Connect
10% Discounted Labor Rate
Monthly Network Update
30 minutes Fusion After-hours Remote Support
Annual Technology Review
1 Preventative Maintenance Visit
2 / year Included Service or Site Preparation Visit
3% Equipment Discount
VIP
$750
per month i
2 years Labor Warranty
24 hrs Priority Scheduling
Unlimited Fusion Business Hours Remote Support
24/7/365 AV Remote Support (Third Party)
Fusion Connect
15% Discounted Labor Rate
Monthly Network Update
60 minutes Fusion After-hours Remote Support
Annual Technology Review
2 Preventative Maintenance Visits
6 / year Included Service or Site Preparation Visit
6% Equipment Discount
White Glove Facilitation of Manufacturer Warranty
ISP & Cable Account Coordination
Surveillance Footage Retrieval
VIP Advanced Support i
2 years Labor Warranty
24 hrs Priority Scheduling
Unlimited Fusion Business Hours Remote Support
24/7/365 AV Remote Support (Third Party)
Fusion Connect
15% Discounted Labor Rate
Monthly Network Update
60 minutes Fusion After-hours Remote Support
Annual Technology Review
2 Preventative Maintenance Visits
6 / year Included Service or Site Preparation Visit
6% Equipment Discount
White Glove Facilitation of Manufacturer Warranty
ISP & Cable Account Coordination
Surveillance Footage Retrieval
VIP Advanced Support i
*Additonal rates may apply for properties outside our immediate service area